Magistrate’s Court of Victoria
In response, the Magistrate’s Court wanted to improve the court experience for Affected Family Members (AFMs).
Other courts had recently installed iPad kiosks in their main buildings. Visitors were using these and the feedback was positive. After numerous successful projects together, Today was engaged to work out how to utilise these kiosks for the Family Violence Courts.
Improve the visitor experience: A day in court is one of the most stressful situations a person can experience – the product created needed to minimise this.
True MVP approach: Given the rising number of incidents, a quick launch was the highest priority.
Flexibility: The design needed to work within a system of multiple products that were being worked on simultaneously.
Reduce administration time: Enquiries at the counter should be reduced as a result of the new product.
We decided the core navigation would be based on the events of the day – particularly the events that visitors found most stressful and confusing.
Buttons are large and obvious to allow for readability.
Imagery was useful where people had limited understanding of English.
*Wireframes were produced in a team with another designer.
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